General Questions

Vertex Gems Global is the world's premier gemological corporation. We provide comprehensive services including gem identification, valuation, mining consultation, heavy equipment supply, and a global network of certified contractors. Founded in 1998, we now operate in 45 countries with over 2,800 certified professionals.

Yes. We are certified by GIA, IGI, and multiple international gemological bodies. Our certifications are accepted by insurance companies, auction houses, and government agencies worldwide. We hold ISO 9001, ISO 14001, and OHSAS 18001 certifications.

Every Vertex Gems certificate comes with a unique verification code. You can verify any certificate by contacting our verification department at verify@vertexgems.com with the certificate number. Digital certificates also feature QR codes for instant online verification.

Services & Pricing

Gem identification pricing depends on the complexity, size, and type of gemstone. Standard identification starts at $150 per stone. Comprehensive analysis with full spectroscopic workup ranges from $300-$1,500. Contact us for a detailed quote based on your specific requirements.

Absolutely. Our team of experienced mining engineers and geologists can travel to any site worldwide to provide hands-on consultation, feasibility studies, and operational assessments. We have completed on-site consultations in over 35 countries.

Standard certification takes 5-7 business days. Expedited service is available at 2-3 business days for an additional fee. For large collections or estate valuations, turnaround time is quoted on a case-by-case basis.

Marketplace Questions

Click the "Inquire" button on any gemstone listing to send an inquiry directly to the seller. Our team will facilitate the transaction, including verification, escrow services, and secure shipping. All marketplace gemstones come with Vertex Gems certification.

Equipment pricing listed is FOB (Free On Board) from the seller's location. Shipping and logistics are arranged separately based on the destination. Our logistics team can provide competitive international shipping quotes for any equipment purchase.

All marketplace sales include a 7-day inspection period. If the gemstone does not match its certification or description, a full refund is available. Standard returns (buyer's remorse) are subject to a 15% restocking fee within the inspection period.

Contractors

Every contractor undergoes a rigorous verification process including credential checks, license validation, background screening, skills assessment, and reference verification. Only contractors meeting our strict standards receive a verified badge and are listed in our network.

You can search for contractors by specialization, location, or Contractor ID on our Contractors page. Once you find a suitable professional, contact us with the Contractor ID, and our team will facilitate the engagement, including contract terms, insurance, and project management support.

Vertex Gems Global stands behind every contractor in our network. If performance issues arise, we provide mediation services, and in cases of verified underperformance, we will arrange a replacement contractor at no additional cost. Our performance guarantee protects your investment.